Subject: Tech Support Candidate - NISHA OJHA
From: NISHA OJHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 02:33:47 -0500

| | Tech Support Test

Name | NISHA OJHA
E-mail | [email-masked]
Phone Number | (91) 8817592737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | concentrix | csa | 03/12/2018 | 10500
Previous Employer 2 | teleperformance | csa | 13/12/2017 | 10600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. first check what type of error is coming.
2. check network connectivity.
3. clear the cookie cache of the browser.
4. go to the internet setting of the website and allow the website.
5. check in other browsers if the issue is the same with them as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open the Bluetooth device of the speaker and mobile phone.
2. select search on a mobile phone.
3. select pair device.
4. select the Bluetooth device name to pair.

now the device is connected.

What according to you makes you a good candidate for customer service or technical support job?

1. good communication skills.
2. good working experience.
3. good customer understanding.
4. good technical knowledge.
5. hardworking and positive attitude toward the situation.
6. adjustable in situations.
7. a proactive team player.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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