Subject: Tech Support Candidate - Vishal Dubey
From: Vishal Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 02:30:08 -0500

Tech Support
Test

Name

Vishal
Dubey

E-mail

[email-masked]

Phone
Number

(+91) 7291844779

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 75

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL technologies

Analyst

NA

16000

Previous
Employer 1

NA

NA

NA

Na

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First step is to check if there is an working
internet connection in the computer or not. If it is a wired connection then
need to check whether the LAN cable is inserted properly or not. After that
reset the browser and restart it and check.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
bluetooth on phone and switch on the bluetooth speaker. After that need to open
the bluetooth devices in mobile nd search for the new devices with the name of
the bluetooth speaker and then pair it with the mobile phone.

What
according to you makes you a good candidate for customer service or technical
support job?

I joined HCL as a service desk agent (L-1) on
chat support. After 6 months of work I was onboarded to HCL payroll and was
moved to L-3 support team where at present I am working as a senior engineer ,
managing users request and QA.

On a scale of 1 - 5 please rate your
fluency in spoken English

4