Subject: Tech Support Candidate - Shubham Srivastava
From: Shubham Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 02:10:02 -0500

| | Tech Support Test

Name | Shubham Srivastava
E-mail | [email-masked]
Phone Number | (91) 6394028526
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 126
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Incident Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies | Network analyst | | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check for connectivity over internet by pinging the loop IP address.
Secondly will check for proxy settings.
Thirdly will try to reset the proxy settings.
If then also it will not open then will try to change the browser and check wether it is working on different browser or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn On the Bluetooth speaker by pressing the power key for 3-5 second.
2.Turn On your Bluetooth settings on your mobile phone.
3.Once the name of the Bluetooth speaker appears on your mobile device please select the speaker.
4.you will find an option stating "Pair"click on that.
5 wait for 5-10 seconds it will automatically connect with the speaker.
6.play any audio to check the connection.

What according to you makes you a good candidate for customer service or technical support job?

I have a total of 1.2years of experience with a well known company ie HCL technologies.
Which has given me the opportunity to deal with all types of Users ie international as well as domestic.
I have a handful of experience in critical issues related to VPN, printer, office 365, software deployment etc which makes me a suitable candidate for technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |