Subject: Tech Support Candidate - Rakesh Yadav
From: Rakesh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Nov 2020 00:51:16 -0500

| | Tech Support Test

Name | Rakesh Yadav
E-mail | [email-masked]
Phone Number | (91) 9838120155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
LAN,WAN,Backup,Hardware Support,Network Support,HHt,Access Point,Switch ,Router Configuration & Software Installation.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge/NIIt LTD | L1 Support | | 21000/months
Previous Employer 1 | Ags Transact Technology LTD | Hardware & Network Support | 26th NOV 2019 | 14200
Previous Employer 2 | Optiemus Electronics LTD | IT Support | 3 July 2017 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | if I Get Error,During open the website,I will check Proxy Of Lan Connectivity.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open setting & click on bluetooth & Connect.
What according to you makes you a good candidate for customer service or technical support job? | Technical Knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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