Subject: Re: LSM Joining Case Test - Prashay Dubey
From: Prashay Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 21:46:09 -0500

| | LSM Joining Case Test

Name | Prashay Dubey
E-mail | [email-masked]
Phone Number | (+91) 8240961620
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected the Blurb 4 because it contains all the information for the customer as per his query. The customer is travelling to attend the event and wants it to be delivered to the hotel instead of the home address so we need to understand the query of the customer and then provide them with any solution.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing solution or information as per the customer requirements.
Great customer service means providing extra help or information to the customer and helping him going out of the box to create the wow factor in his mind.

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