Subject: Tech Support Candidate - Mohd Mohsin Alam
From: Mohd Mohsin Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 12:59:02 -0500

| | Tech Support Test

Name | Mohd Mohsin Alam
E-mail | [email-masked]
Phone Number | (0091) 9045021353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 66, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iTrask Analytics LLC | System Admin | 12 Nov 2020 | 40000
Previous Employer 1 | Porteck India Infoservices Pvt Ltd | System Admin- Tech Support Executive | 30 Oct 2019 | 35000
Previous Employer 2 | Longview Technologies LLP | System Admin | 30 Nov 2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user, will check the internet connection first.
If the computer is connected with internet and site is not opening then this issue happens with site server, technically website server is not responding to the client system.
Sometimes, website gets open after cleaning the bowser cookies and cache so needs to clean them via going to the bowser setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly turn on the both devices Bluetooth function.
2. Goto the Mobile settings and drag to the Bluetooth options and find the Speaker name/ model in mobile.
3. Once Mobile searched the Speaker name/ model just tap on it speaker will connect with mobile but some of the Bluetooth devices (speakers, etc) have a pair code to authorise the communication with other devices.

What according to you makes you a good candidate for customer service or technical support job? | As i came from the technical background so i can better understand the customer’s issues. I can explain the resolution steps to the customer in a simple way as most of the customers are not tech savvy. I have experience to deliver the tech support to the US based business client.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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