Subject: French Language Test - Shivani Talwar
From: Shivani Talwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 10:42:48 -0500

| | Foreign Language Screening Test

Name | Shivani Talwar    /  (+91) 9781975750    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Client

I hope you are doing well. I would first like to apologise for the inconvenience caused, and assure you that this matter will be solved as soon as possible.
Our company values each client and does not promote misbehaviour at any cost. Although your order is being delivered through a third party courier company, I will make sure some action is taken against the said person.
We are looking into the reason for this unfortunate event and request you to not cancel the order. You will receive a phone call from our support team within 24 hours.
Thank you, have a wonderful day
- Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

Our client’s satisfaction is our priority and I apologise for the misconduct on behalf of our support team. I assure you that this matter will be looked into and appropriate actions would be taken.
However, I would like to inform you that the item shipped to you and the one you selected are the same. If you still wish to return/exchange it , I will arrange for a callback at your number registered with us at the earliest.
I would also like to offer you a discount of 10% on your next purchase as a token of trust in our brand.
Please give me 24hrs to resolve your grievance. Have a good day.
-Team Babyshop

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