Subject: Tech Support Candidate - Sachin Rai
From: Sachin Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 04:56:11 -0500

| | Tech Support Test

Name | Sachin Rai
E-mail | [email-masked]
Phone Number | (+91) 8299016755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashoknagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SSR TECHVISION | Tech Sales executive | 6 month's+ | 20k
Previous Employer 2 | Allsec technologies | Sales executive | 1.6 yrs | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we should check our internet connection. If it already working then go ahead to the PC find out whats error code its showing on browser while opening the website. Sometimes we could figure out the problem via code and troubleshoot'em easily. Or may be that particular websites are blocked through firewall and we will need to allow them from firewall. Apart from it sometimes few suspicious websites gets block automatically through web browser for user safety. Or the last possible problem could be that particular website is blacklisted and written in notepad of system32 >driver 📁
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we need turn on  the bluetooth in both devices and them make them visible after that tap on search in smartphone then particular bluetooth speaker should be visible in the list then tap on it. May we can see a pair popup we just need to check them and go ahead by tapping on pair now we're good to go to use speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am tech enthusiastic from my childhood time.
M always update with upcoming or newly launched tech. And when it comes to explain someone about technology i feel something best in me which i can do happily without getting tired or bore.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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