Subject: Tech Support Candidate - RITIK MISHRA
From: RITIK MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 03:24:16 -0500

| | Tech Support Test

Name | RITIK MISHRA
E-mail | [email-masked]
Phone Number | (91) 8375067090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pandav Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TATA ADVANCED SYSTEMS LTD | IT Administrator | | 22100
Previous Employer 1 | 3G Solution (Client-Newgen) | Sr. Desktop Engineer | 12-08-19 | 20300
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly i'll check the error message and if we'll use proxy server then we have to bypass the URL in proxy .Also, some time site is not accessible dur browser compability , so we'll check with browser also

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1> We will enable Bluetooth in Speaker
2> Then we'll ON Bluetooth in phone
3> Then we'll search available device and paired with accordingly

What according to you makes you a good candidate for customer service or technical support job? | To response user's query within SLA
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |