Subject: FW: Arabic Language Test - ahmad hussain
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 12 Nov 2020 08:01:39 +0000

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From: ahmad hussain <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 12 November 2020 at 12:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Arabic Language Test - ahmad hussain

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    ahmad hussain    /  (91) 9971673891    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello. Sir
first of all I am sorry to hear what you have gone through, please sir you rest assured your order will be delivered as soon as possible, and i am raising a complaint against the courier team so next time you would have that bad experience.
yes sir our delivery timeframe is 2-3 days but in special circumstances it may take more than the time frame I'm really sorry for the inconvenience moreover i can make you sure next time you won't face it.
You do not have to worry about your order, any time you cancel it you'll get your full refund
Thank you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello sir
Thank you for your trust. And I'm deeply sorry for the inconvenience, and for sure my contact team owe an apology for the unprofessional behavior he had with you..
As the order is concern, sir be assured your problem will be solved at earliest. if you have selected blue color and delivered to you different color trouser than it will be exchanged and you do not have to worry about it. Please let me know your order id so I can raise this to the concerned department.
A complaint against the support team already raised so you won't face this next time
Again thank you for you trust