Subject: Tech Support Candidate - Rahul Sharmna
From: Rahul Sharmna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Nov 2020 00:56:38 -0500

| | Tech Support Test

Name | Rahul Sharmna
E-mail | [email-masked]
Phone Number | (91) 7017612795
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amar Ujala Ltd. | Senior Officer | working | 25000
Previous Employer 1 | AP2V Solutions | Administrator | 29-Sep-2014 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly i check for other websites to ensure proper internet is woking or not.

if other websites are also not working then i will try to check ping to some other resource starting with local internet gateway then public internet resources and then check for name resolution via nslookup.

if ping is ok but name resolution is not working then will flush dns cache as well as internet browser cache, hopefully this will resolve the issue.

else will have to check DNS service as well as routing from ISP end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Firstly set the Bluetooth speaker to discoverable mode

2)enable Bluetooth service on cellphone
3)scan for available devices
4)select the speaker from scan list you wish to connect
5)tap on Pair device button
6)Upon successful connection you can enjoy music on your connected Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Yes as i have good understanding of windows platform(which is used my majority of end users/customers), also i am proficient in troubleshooting technical issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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