Subject: Tech Support Candidate - Naushad Khan
From: Naushad Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 22:08:15 -0500

| | Tech Support Test

Name | Naushad Khan
E-mail | [email-masked]
Phone Number | (0120) 2355302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 49
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact INFOTECH | Sr. Site support | | 23000
Previous Employer 1 | Onward eServices | Sr. Site Support | 20-07-2020 | 22000
Previous Employer 2 | Vayam infosoft | DL2 | 19-07-2018 | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check LAN connection.
Second- site URL
Third- proxy setting if configured
Fourth- site check on another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth device on both devices
2. Find the speaker device id and select
3. Pairing the device
3. After pairing the devices speaker will connect within 4~5 seconds.

What according to you makes you a good candidate for customer service or technical support job? | Yes, i have 5 year experience as customer support,
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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