Subject: Tech Support Candidate - Madansandu MM
From: Madansandu MM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 16:43:49 -0500

| | Tech Support Test

Name | Madansandu MM
E-mail | [email-masked]
Phone Number | (+91) 9633565876
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 77
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
NOC

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Elitser Infotech | NOC | | 21400
Previous Employer 1 | softenger | NOC | Mar 31 | 19500
Previous Employer 2 | CCTV | Assistant service engineer | Feb 12 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clear cache and history of the browser and check again, if still not working contact with applications team.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth on the phone and speaker scan for the near by devices on the phone, for visibility press and hold the Bluetooth button on the speaker. Pair it using mobile and connect.
What according to you makes you a good candidate for customer service or technical support job? | Patience , Good communication skill, Technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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