Subject: Tech Support Candidate - Saroj kumar
From: Saroj kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 13:56:51 -0500

| | Tech Support Test

Name | Saroj kumar
E-mail | [email-masked]
Phone Number | (+91) 8808168877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 128
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Network engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Manga Infotech | Data center operations | 30 November | 20
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check network connection
2- Clear browser cache.
3-Update Network driver.
4- Reset chrome Browser.
5- Flush DNS & reset adapter.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-open your Bluetooth
2-search Bluetooth device
3-selecte your device
4-select then -ok

What according to you makes you a good candidate for customer service or technical support job? | According to his knowledge and communications skills, with confidence
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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