Subject: Arabic Language Test - Wajdi Elsheikh
From: Wajdi Elsheikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 12:21:08 -0500

Foreign Language
Screening Test

Name

Wajdi
Elsheikh     /  (+91) 9963007558    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Custmer,

We are very sorry that you still have not received the order  that you
purchased from us on our website in last month.

I check your order ID and tracking the shipping process and Due to the
unexpected wethar issue  our delivery could not be able to reach you

We understand that as a loyal customer, when you make a purchase you expect to
receive your product in a timely manner. We know that we have let you down, and
for that we are very sorry.

You can click here at any time for live shipping and service updates. Again, we
apologize for this inconvenience.

Sincerely,

Wajdi.

Customer Service Representative

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Mr/Ms Customer Name,

First of all, please accept my sincerest apologies for the delivery of incorrect
shipment to your address. We started a formal inquiry in this regard and
discovered that the error happened at one of our fulfilment centers and the
wrong order was recorded in your name. We have instantly taken steps to correct
the error and instituted counter measures which will prevent the occurrence of
such an error in future.  You are an old customer of our company and we are
happy to have been able to serve you satisfactorily earlier. So, to make up for
our mistake and your loss, we decided to provide you the ordered product at only
half the price and refund half of your payment.

You can click here at any time for live shipping and service updates.

Wajdi.

Customer Service Representative