Subject: Tech Support Candidate - DEEPAK YADAV
From: DEEPAK YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 10:35:25 -0500

| | Tech Support Test

Name | DEEPAK YADAV
E-mail | [email-masked]
Phone Number | (91) 9105620562
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | AGRA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
MFD PRINTER,ONLINE UPS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NET BUSINESS SOLUTION | DESKTOP SUPPORT ENGINEER | CURRENTLY WORKING | 25000 RS
Previous Employer 1 | PROGESSIVE INFOTECH | DESKTOP SUPPORT ENGINEER | 18-12-2017 | 20000RS
Previous Employer 2 | SHRI VARSHNEY GOVT. DEGREE COLLEGE | DESKTOP SUPPORT ENGINEER | 2017 | 16000RS

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check my laptop network connectivity.
Second , I will check to open another website if it is working then I will check the (www.ndtv.com) on anther device.
Third, I will check the error and will try to find out the solution as per error report.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the Settings app.

2.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

3.Select Bluetooth to view the options.

4.Select Pair new device to place the Bluetooth device in pairing mode.

5.Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.

6.Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills. Show willingness to help, show to customers that you understand their frustrations by empathized and sympathized them and give best options and recommendations to help the customer to satisfy their needs

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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