Subject: Re: LSM Joining Case Test - Mohd Sharik
From: Mohd Sharik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 10:28:30 -0500

| | LSM Joining Case Test

Name | Mohd Sharik
E-mail | [email-masked]
Phone Number | (+91) 8077352713
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected the Blurb 1 and the reason behind my selection is that this format has almost every small detail that the customer is asking for. Also, this format starts with a greeting that will make the customer more comfortable, again this mail format has an assurance and validation factor to provide the best result for the issue. This format also has a closing script which again showing that
this is an interaction that has positivity towards the issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | 1. good customer service depends on the performance scores which just meet the requirements of the organizations, while great customer service is that satisfy the customer's requirements completely as well as the organization's expectations. In good customer service, customers may agree with the resolutions but possibilities may go up losing such customers because of high competency in the market while great customer service focuses on the future goal as well as present goals keeping in mind that we will need these customers in the organization's growth.

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