Subject: Language Test - Saurabh Tyagi
From: Saurabh Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 08:48:05 -0500

| | Foreign Language Screening Test

Name | Saurabh Tyagi    /  (91) 9643036499    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

May I ask what's the specific reason(s) for buying a new car?
Are there any specific makes or models you are interested in?
What features does your current vehicle have that you would still like to have in your new one?
What do you don't like about your current car?
What are the top features you’d love to have in your new vehicle?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a 37 years old D.U's B.Com (correspondence) graduate currently working as a FREELANCE CONTENT EDITOR/Translator. However, now the work has started moving towards BANGLADESHI & VIETNAMESE workers because of LOW COST FACTOR. Hence, I am interested & available for working in a Full time Int'l BPO JOB as I have 3 years 10 months (DEC. 2012 TO OCT. 2016) experience in U.S based 3rd party Collections profile in Capital B.P.O.
What according to you is the difference between good and great customer service? | A good Customer service agent resolves only the existing query/issue(s) of the customer but a great customer service agent goes an extra mile & comfortably pursuades the customer to get extra features on his existing product & service & ensures that customer will not have any doubts or misunderstanding about his/her product or service even in future.

In 5 sentences please explain what makes you the right candidate for customer service job.

1) My customer service experience makes me an ideal candidate for this job.
2) My control over the English language ensures professionalism & makes me the right candidate.
3) My ability to do "multi-tasking" is well suited for this role.
4) My capability to learn & adjust with new software applications is extremely important for this job.
5) My flexibility to work in any time shift brings the best performance out of me as a customer service agent.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | Because of e-commerce, now customers expect a seamless shopping experience that is personalized to them. It has to be consistent no matter what device they are using for their shopping or what stage of the buying process they are in. The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop from anywhere & at any time. They no longer have to wait until store hours. While the ability to research and shop online has been around for a while, mobile has taken e-Commerce to the next level because shoppers can use the device at any point during the sales cycle. Consumers are more informed than ever before about the products they are buying and the companies they are giving their money to. Hence there expectations have increased from retailers. Aside from just online reviews, consumers have access to detailed product and company information that they can read and analyze before clicking a button or buying in store. This has made the customers more informed & that's why, they don't accept any BIG LIE from any retailer about any product or service. Also, they are no longer patient about the product or service delivery as they are getting both in very quick nick of time from online e-tailers.

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