Subject: Tech Support Candidate - Arjunbir Singh
From: Arjunbir Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 07:53:27 -0500

| | Tech Support Test

Name | Arjunbir Singh
E-mail | [email-masked]
Phone Number | (+91) 8566980086
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | ATS | till date | 24000
Previous Employer 1 | Extramarks Education | BDE | 31.4.2020 | 33750
Previous Employer 2 | Tech Mahindra | ATS | 31.9.2019 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I am unable to access www.ndtv.com using my laptop, then I will first read the error that I can see on the screen, and then I will check my internet connection. If the internet connection is not good, then I will try to reboot the router and the modem. Once done, I will try it again and if it still doesn't work, then I will try to open other websites (Facebook, Gmail, Youtube, etc.), and using another device, I will try to open www.ndtv.com. If it works on another device, I would reconfigure the DNS settings for my router.
Hopefully, this should make it work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth speaker, we need to check the model number of the device and use the appropriate company-prescribed steps to connect it. Some Bluetooth speakers need a particular application to be downloaded so as to connect and work accordingly. But, talking of the casual Bluetooth speakers, all we need to do is:-
1. Turn on the Bluetooth device(Speaker)
2. Turn on the Bluetooth from the Bluetooth settings of the device we are trying to connect it to.
3. Push the button for 3 seconds on the panel of the Bluetooth speaker.
4. Now try to scan the device and once the name appears, click on it and the device might or might not show a pairing code.
5. Device will be connected with the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | When I started to work with Tech Mahindra as a fresher, there was a lot of work that was to be done over me so as to achieve the required results. But, now with time, I have enough experience that how do we need to tackle a customer who is angry, frustrated, in a hurry, or just directly starts to abuse. So, there is not much left for the trainer to work on me but only to brush up my skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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