Subject: Tech Support Candidate - Naveen Bhatti
From: Naveen Bhatti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 07:43:01 -0500

| | Tech Support Test

Name | Naveen Bhatti
E-mail | [email-masked]
Phone Number | (91) 8283808789
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh Tricity area
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Servers and Printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Virtual Oplossing Pvt LTd | Sr Technical Lead | Still working | 45000
Previous Employer 1 | Indian Bank | Zonal IT OFficer | 24 Oct 2019 | 40000
Previous Employer 2 | Indian Air Force | System Admin | 25 Nov 2012 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1. Check for the correct url. 2. Search for the url in Google or other search engines. 3. Check the error code. 4. Ping the website 5. Can trace the route for the website and find the problem
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Note down the name of the bluetooth speaker from the manual or mentioned on the speaker. Turn on the bluetooth on mobile and the speaker. Search for the new devices on mobile in bluetooth menu. Select the speaker's name and connect. Provide the passcode if it asks for (mentioned in the menu or on speaker) and it will connect.
What according to you makes you a good candidate for customer service or technical support job? | Understand the requirement of the customer, attend courteously and provide a solution in a very simple, polite and clear language, engage the customer in a healthy conversation and carry on working. When you are done with your work, appreciate the assistance and patience of the customer. End the conversation with the contact details where he or she can contact again, Wish them and wait for the call to be disconnected from their end.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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