Subject: Re: LSM Joining Case Test - Sourav Dhyani Sourav
From: Sourav Dhyani Sourav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 06:32:34 -0500

| | LSM Joining Case Test

Name | Sourav Dhyani Sourav
E-mail | [email-masked]
Phone Number | (110059) 8076190668
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is the only available option where we have asked the new address and also shared some self serve options where he can update his new address. As an add on we can create some more assuring statements there like We understand your concern or we'll take care of it . Rest I think blurb 4 would be the best resolution in this senerio.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Answering customer with complete assurance that we're here for you also helping with all the outcomes related to there concern and predicting what all can be done related to there query as per the policy and our guidelines.

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