Subject: Tech Support Candidate - Rajat Kumar
From: Rajat Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 06:04:51 -0500

| | Tech Support Test

Name | Rajat Kumar
E-mail | [email-masked]
Phone Number | (91) 9005098619
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar(New DelHi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Skill Recurit | IT Consultant | 27 Dec | 22000
Previous Employer 1 | Progressive Infotech pvt ltd | Desktop Support Engg | 10 Aug 2019 | 13600
Previous Employer 2 | Allsec Technologies Ltd | Management Trainee | 5 June 2018 | 12600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Depends Upon the error Message below are the scenario.

Q1- If user is surfing the site getting error "this site can't be reach "
Ans- We need to check whether user is connected with internet or not.
Q2- If user is surfing the site and getting the error "due to the proxy you can't visit the site"
Ans- We need to check whether the site is allowed to be user as per the policy by IT and infosec.
Q3- If user is not getting any error and site is just rolling.
Ans- We will clear the cache and history.
Q4 - May the issue with the browser.
Ans- We can switch the browser and check .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- We need to power on the Bluetooth speaker.
2- Switch on the mobile Bluetooth.
3 - Pair the device with Bluetooth.
4- Connected we can use now.

What according to you makes you a good candidate for customer service or technical support job?

1- I am confident about my skill and have a good experience with multiple client to provide the best support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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