Subject: FW: Tech Support Candidate - Prabhat chandra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>
Date: Wed, 11 Nov 2020 10:54:38 +0000

Pritish tech round please

From: Prabhat chandra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 11 November 2020 at 3:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prabhat chandra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Prabhat chandra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9990890929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Vaishali, Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hotelogix India Pvt ltd CRE     NA      27000
Previous Employer 1     Angel Broking Pvt Ltd   CRE     March 2016      11000
Previous Employer 2     Power Chevrolet         CSE     Oct 2015        11000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Troubleshooting depends on the error message. However in the most common practice or that i'will follow are :
1. Check the internet connectivity.
2. Will check if I'm getting the same error while accessing any random website or the issue is with the NDTV only.
3. Will remove the cache and cookies of the browser
4. Will try to access the website on different web browsers.
5. Finally will contact the customer support if any.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the Bluetooth in the mobile device and the speaker.
2. Search the speaker in the list of available devices in the mobile's Bluetooth section
3. Select the correct correct Bluetooth to pair the devices.
What according to you makes you a good candidate for customer service or technical support job? I have 6 years of experience in the customer service profile and during this course of time I have interacted with domestic as well as international clients.
On a scale of 1 - 5 please rate your fluency in spoken English  4