Subject: Re: LSM Joining Case Test - Ambika Dixit
From: Ambika Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 05:51:20 -0500

| | LSM Joining Case Test

Name | Ambika Dixit
E-mail | [email-masked]
Phone Number | (91) 7428923007
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I select the third option, as we are customer care representative and we should look the request first from the customers point of view and we should acknowledge them first..that "we understand their request"..and we should assure them that, we are prioritising their request and on the other hand we should make sure that we shall not make any commitment from our end until n unless we are not 100% sure for it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, in good customer service you are delivering good service to your customers and satisfying them with your work and service however, in great customer service you are not only keeping them satisfied, you also keep them loyal.

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