Subject: Tech Support Candidate - ANKUR SAINI
From: ANKUR SAINI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 05:46:28 -0500

| | Tech Support Test

Name | ANKUR SAINI
E-mail | [email-masked]
Phone Number | (201301) 7042430970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | Progressive Infotech | Desktop support | 27/07/2020 | 16000
Previous Employer 2 | Jasa infosoloution | Desktop support | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we restrat my device many issue resolve This trouble shoot. After that issue not resolve that check internet connection working properly. And check website down and up

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settIngs . And  Tap the Bluetooth options. Turn on Bluetooth. A list to available device will appear.
On your mobile select our spekar.

What according to you makes you a good candidate for customer service or technical support job?

Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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