Subject: Re: Tech Support Candidate - Prateeksha Bhadoria
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 11 Nov 2020 03:06:50 -0700 (MST)

She can join after 15 days. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Nov, 2020, at 14:57, Deeksha Dadu <[email-masked]> wrote: 

Hire for swagtron, if u find her really good, we can consider for EPOS also later but for now we can get her to do Swagtron 

From: Prateeksha Bhadoria < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 11 November 2020 at 2:52 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prateeksha Bhadoria 

	

	
	
			Tech Support Test 
		
	Name 	Prateeksha Bhadoria 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8840127340 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Jhansi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Concentrix 	Technical Associate 	6/12/2019 	28-29000/- 
Previous Employer 2 	Infosys 	System engineer 	22/02/2017 	25,000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1)I will check my internet connection. 
2) If network connection is fine then would check if url is properly written. 
3)Would check internet speed . 
4)Would check the cookies. 
5)I would try to open in other browsers to check about the error. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1)Turn on the bluetooth speaker by clicking on the bluetooth button on the speaker after its turned on. 
2) would turn on the bluetooth of the phone. 
3) if device appears on the phone in available devices then would click on the connect 
4)If devices are full in the device list then would delete some devices so that we find the name of available device on phone to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	1) Good communication skills.2)Person should be able to easily comprehend the issue of the customer and should try to fix the issue if possible by own or by guidance but issue should be resolved without causing trouble for the customer 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5