Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:35:51 -0500

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (+91) 9451901552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Linux and window networking support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aditya infotech ltd | Engineer | Dec 10 | 21k
Previous Employer 1 | Dell | Engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If customer facing issue no display in laptop then first we can check any beep sound coming from laptop. Then open the laptop and remove the ram clean and fix it again after check pvds cable is properly connect
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth and find the device name after click to pair device it will connect
What according to you makes you a good candidate for customer service or technical support job? | First we have to listen to customer carefully and after give him to resolution
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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