Subject: Tech Support Candidate - Naveen Negi
From: Naveen Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 04:20:44 -0500

| | Tech Support Test

Name | Naveen Negi
E-mail | [email-masked]
Phone Number | (91) 9911947028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior associate | Na |
Previous Employer 1 | Dxc | Associate | May 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*first we will check system connection.
*If all cables are connections are good then we will check same website in other browser
If that works there then there will be issue with browser only, we can reset it's setting, clear cache , cookies .
*If same issue with different browser then we will see that type of error it is showing, maybe some system firewall related issue, and it was not allowing to enter into that particular website, we may need to add that website to the trusted site.
* We can also check in other system as well

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*turn on Bluetooth on your mobile phone.
*Click on connection or on button on speaker
After that in phone it will scan nearby open Bluetooth device and we can pair that.

What according to you makes you a good candidate for customer service or technical support job?

I have experience of dealing day to day technical issues in Windows systems and Linux servers.

Working with international clients

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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