Subject: Re: Dutch Language Test - Deepika Tripathi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 11 Nov 2020 02:09:15 -0700 (MST)

Hi Ma'am, 

She is in Kanpur currently. After Diwali she can relocate. We can consider her for Swagtron also. 

Shall I offer her? 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Nov, 2020, at 13:58, Deeksha Dadu <[email-masked]> wrote: 

Landmark 

From: Deepika Tripathi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 11 November 2020 at 1:53 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Dutch Language Test - Deepika Tripathi 

	
	
			Foreign Language Screening Test 
		
	Name 	Deepika Tripathi / (208015) 9026466224 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	Dutch 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi sir , Thankyou for writing to us . We have received your complaint . 

Firstly , I , on the behalf of our courier team, apologize to you for this inappropriate behavior and the inconvinience caused. 

I , myself , will personally look into the matter & see what has caused delay in the delivery of your courier & also will make sure that this behavior of the courier guy should not be repeated . 

And I will make sure that you will be receiving your order within next 24 hrs. without any delay & inconvinience.& you will be receiving an extra token of gift from us for the inconvinience caused, that the courier guy will personally gift to you . 

Best Regards. 
XYZ 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Sir , Thankyou for writing to us . 

We have received your complaint. Sorry for the incovinience caused & we will make sure that it get resolves super soon . 

Apologies for the behavior of support team , we'll definitely look into this & work upon it. 
I , myself , will personally look for your order & make sure that you receive blue color trouser , within 24 hrs .The guy from support team will visit you personally & handover your order. 

Thankyou & Good-day. 
XYZ