Subject: Re: LSM Joining Case Test - Shamshe Alam Siddiqui
From: Shamshe Alam Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 03:57:30 -0500

| | LSM Joining Case Test

Name | Shamshe Alam Siddiqui
E-mail | [email-masked]
Phone Number | (+91) 8299618655
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected Blurb 4 because in this situation that will be more convenient to the customer to get his order delivered where he wants and customer satisfaction is very important in solving Customer's related problems.
And, I would also like to add a small thing in this reply i.e. Time period upto which one can change the address for the delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Many consumers say a positive experience affects their purchasing decisions and willingness to work with a business again. Happy customers are the best advocates of your brand.
Happy, loyal customers leave positive reviews, which encourage others to engage with your business. 5-star reviews can help your business attract new customers through word of mouth alone.
Spending lots of extra money to try and appease already-disgruntled customers can be more work than it’s worth. A loyal, recurring customer is more valuable than a new one who has unrealistic expectations.
Great customer service can turn into a sales engine for your business. In turn, it helps increase revenue by exposing you to new customers and instilling trust in current consumers.

| |

You can edit this submission and view all your submissions easily.