Subject: French Language Test - Arpit Vijarniyia
From: Arpit Vijarniyia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 03:50:36 -0500

| | Foreign Language Screening Test

Name | Arpit Vijarniyia    /  (91) 9467290098    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir ,
We are  from babyshop team.

My name is arpit .

We are glad  that you contact us  . We comprehend your issue and sir,  we apologize from  on this misbehave with you
And we also rebuking the agent who work on that place . We will contact the head of that area,  who was that guy .

Sir , don't panic,  you get your courier in 2-3 days and we put this issue in an urgent secession , so you will get the solution quickly .
Sir , a kindly request for you please wait for 2-3 days in that time period our inspection team will inquire the maze behind it .
.
Your faithfully
Customer care executive
Team babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir ,
My name  is  arpit.We are happy that you communicate with us .
.
I understand that  your issue about your product  colour is exchange , I see here that company's rule and regulations on their product selling  they had clearly mentioned here that they refused to  exchange however  you have the different issue of color change over of the trouser
.
We raise this issue to our higher authority to contact our inspection and consultancy team to resolve this problem . you will get the resolution through  e-mail from our side in 3-4 days  .
.
In last , I would say that sir please be calm we apologize from the person who contact you from the supporting team . We underscore the team member who was that guy misbehaving with our customers.
.
Your faithfully
Team baby shop.

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