Subject: FW: Dutch Language Test - Deepika Tripathi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 11 Nov 2020 08:28:43 +0000

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From: Deepika Tripathi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 11 November 2020 at 1:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Dutch Language Test - Deepika Tripathi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Deepika Tripathi    /  (208015) 9026466224    / [email-masked]<mailto:[email-masked]>
Whats your first language       Dutch
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi sir , Thankyou for writing to us . We have received your complaint .

Firstly , I , on the behalf of our courier team, apologize to you for this inappropriate behavior and the inconvinience caused.

I , myself , will personally look into the matter & see what has caused  delay in the delivery of your courier & also will make sure that this behavior of the courier guy should not be repeated .

And I will make sure that you will be receiving your order within next 24 hrs. without any delay & inconvinience.& you will be receiving an extra token of gift from us for the inconvinience caused, that the courier guy will personally gift to you .

Best Regards.
XYZ
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Sir , Thankyou for writing to us .

We have received your complaint. Sorry for the incovinience caused & we will make sure that it get resolves super soon .

Apologies for the behavior of support team , we'll definitely look into this & work upon it.
I , myself , will personally look for your order & make sure that you receive blue color trouser , within 24 hrs .The guy from support team will visit you personally & handover your order.

Thankyou & Good-day.
XYZ