Subject: Re: LSM Joining Case Test - VIKAS KUMAT
From: VIKAS KUMAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 11 Nov 2020 02:47:25 -0500

| | LSM Joining Case Test

Name | VIKAS KUMAT
E-mail | [email-masked]
Phone Number | (91) 6204762613
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is asking the address in advance and that will help them to plan the delivery procedure more precisely. Also, they want to assure alternate contact who can receive the purchase in my absent.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service only focuses on serving the customers on the basis of their query and it is more like formal duty. Where as a great customer service , apart from general query solving, focuses on customers delight. Great customer service always try to retain the customer and make them feel great while interacting.

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