Subject: French Language Test - Rahul Sahu
From: Rahul Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 23:35:20 -0500

| | Foreign Language Screening Test

Name | Rahul Sahu    /  (+91) 8103782471    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,

Hope you are doing well.

We are so sorry for the inconvenience you have to go through . We are doing everything we can to serve our best best service to the customer but because of corona pandemic sometimes we get late. Now don't worry sir in next 24 hours you will get your courier and from the side of our customers representative we are saying sorry. We will take action against his behavior. We will make sure this will never happen again. Thank you for your patience sir.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

Hope you are doing well.

We are very sorry for the rudeness and i just want to say this will never happen again. You are our very valuable and important customer. As you know Amazon is very big company sometimes a small mistake like this happens so again we are so sorry and you can use our app to exchange it put your request in our app and shortly our representative will be at your door. Thank you for your patience.

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