Subject: Language Test - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 23:06:11 -0500

| | Foreign Language Screening Test

Name | Rahul Kumar    /  (+91) 8512051340    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. How many seats visitor is looking for in his car?
2. I shall ask for color.
3. I shall ask for budget.
4. I shall ask for space compatibility.
5. then I shall give options and ask to choose.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Rahul Kumar.I put up in sector 45,Noida.I stay here with my family and in my family it's my parents and one elder brother.i have completed my bachelors in science from Indira Gandhi national open university in 2019.I am having 2 years experience in BPO industry.Last i have worked with Justdial for 1.5 years.Now i am looking a platform where i can find my growth.
What according to you is the difference between good and great customer service? | we can say good customer service as to provide correct and relevant information to customer and make them satisfy however great customer service is found where the executive is having voice modulation,empathy or sympathy,correct choice of word,understand the customer's query and answer very patiencely and calmly.

In 5 sentences please explain what makes you the right candidate for customer service job.

The first thing i would like mention that is i am having experience of 2 years in this industry that is a part which make me patient while taking call.
I am a good listener and i found this as my strength to tackle calls and customer.
I do have a good communication skills and i can say to play with words to make customer understand.
I am disciplined and calm
I have an idea to go beyond the way(within company policy) to help customer out.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | as i found retailers  are like To sell product and the relation between the customer and retails end there.now for any query customer needs to contact service centre .However e-commerce is known to customer service. E-commerce website make everything clear with policy and if customer falls under the policy E-commerce is always ready to help customer out.That's why customers prefer to go with e-commerce. In simple word with e-commerce,the customer expectation is always trust and customer service

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