Subject: Arabic Language Test - ABDUR RAHMAN
From: ABDUR RAHMAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 14:37:27 -0500

| | Foreign Language Screening Test

Name | ABDUR RAHMAN    /  (96318) 41622    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all, I would ask him to accept to accept sincere apologies for the inconvenience caused from my side. and will express for them gratitude, sympathy and apologies.  after that I will assure them that the company would look into the matter and take appropriate action to prevent the recurrence of such an error in future.

I will tell him that the company has put him on priority list so that he could receive our services in future.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Based on the situation 2 above I will draft an email response to the customer firstly expressing him or her gratitude, sympathy, and apologies. In last will assure him or better to better services in future.

Dear Mr/Mrs,
Thank you for taking the time to share your complaint with us.
I am disappointed to hear about your experience with our service. I absolutely agree with you that poor service is unacceptable. and I ensure you that all appropriate actions are taken to prevent similar mistakes from happening in the future.
we look forward having opportunity to better your experience with us in the near future.

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