Subject: Tech Support Candidate - Kuldeep panday
From: Kuldeep panday <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 14:16:57 -0500

| | Tech Support Test

Name | Kuldeep panday
E-mail | [email-masked]
Phone Number | (+91) 6395840602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 18
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Application support, Office 365 support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technology | Analyst | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* Check internet connection first
* If internet connection is good
* Clear browser history and chache memory

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* On our Bluetooth connection and speaker bluetooth
* Find speaker in mobile
* Pair device and use

What according to you makes you a good candidate for customer service or technical support job?

* Currently I am working in HCL as an technical support and have good experience in this field.
* I am top performer in the team with good quality

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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