Subject: Italian Language Test - NARAYAN CHHABRA
From: NARAYAN CHHABRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 11:40:39 -0500

| | Foreign Language Screening Test

Name | NARAYAN CHHABRA    /  (+91) 7417127420    / narayan. [email-masked]
Whats your first language | Italian
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | hello sir this is Narayan Chhabra customer care representative from babyshop.com. I have received you4 complaint against the improper behavior of courier guy to you. I am really sorry for this.I will talk this matter to my team leader later.I will also talk to the courier guy's company about the rude behavior to take serious action againt the guy. I am assuring you that your order will be delivered within next 24 hours. And please dont worry if your order is cancelled we will refund all your money to your bank account. Courier guy will appoglise infront of you too. I hope you will be sattisfied by my mail.Thank you, Have a great day sir.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir this is Narayan Chhabra customer care representative from Amazon.I have recieved your complaint againt the improver behaviour of our support team members. As per your complaint, you have ordered blue colour trouser but u got different colour trouser. I understand ur complaint. I am promising you to exchange this trouser to the different colour. I am really sorry for the late of delivery time. On behalf of rude behavior of our support time I am saying  you sorry about this Issue. I assure you that there will no delay in the delivery time and you will get order in the interval of expected delievery time.
Thank you,  Have a great day.

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