Subject: Arabic Language Test - Abdul Fatir
From: Abdul Fatir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 10:26:53 -0500

| | Foreign Language Screening Test

Name | Abdul Fatir    /  (011) 7310565044    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Dear Customer.
We're apologetic for all inconveniences caused to you by our courier team on behalf of them.
We'll take the strict action against the courier man.
Your order will be delivered within 24 hours.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi .......
Thank u for me..... As per your complain a ticket has been created  and the appropriate very strict action shall be taken and you will be informed regarding this. Secondly due to covid19,  there is issue regarding delivery date and time but we try our best. We appreciate your patience while we check on this

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