Subject: Arabic Language Test - Abdelrazig Adam
From: Abdelrazig Adam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 09:02:24 -0500

| | Foreign Language Screening Test

Name | Abdelrazig Adam    /  (0091) 8750087189    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear respected customer!!

Initially we do apologize on behalf of our support a staff for the inconvenience that he has done and treated you abruptly or unfairly.And, I have mentioned that the order should be delivered within next 24 hours otherwise you will cancel the order and request a refund.

Well, as you know that we have lots of orders to be delivered at specified time ,however, as you are in need of your order and you have witnessed a such experience from our delivery agent. Hence, we will absolutely give our precious time to serve you on time and he and we will definitely offer an apology to you.
Moreover, we will unequivocally strive to don't reiterate or let our vulaeble customer to face with this kind of experiences. And, we don't want our customers to feel concerned or uncomfortable due to their orders, your orders are in safe hands and we do our all level best to deliver to you as soon as possible. Therefore, I hope you will accept our apologies and disruption and unsatisfaction that you have gotten from us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Dear customer!!
We do understand about your concerns and frustration of being treated disrespectfully about the item that you have ordered and unfortunately you had received different color. I do apologize on behalf of our support teams for delivering the order late and behaving or treating you unprofessionally. And, I am here to serve you in abetter way to deliver your correct coloured items. Hence, I would like to recommend or request you to return the item and reorder the same item with your favourte color. I hope I resolved your concerns and brought satisfaction to you. Otherwise, you can email us for any further inquiries, thank you.

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