Subject: Tech Support Candidate - Deepanshu Gupta
From: Deepanshu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 08:46:40 -0500

| | Tech Support Test

Name | Deepanshu Gupta
E-mail | [email-masked]
Phone Number | (+91) 7017259892
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Haridwar Uttarakhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Recpdcl | Project Engineer | | 30000
Previous Employer 1 | Reliance jio | Junior Executive | | 17000
Previous Employer 2 | Kumar Electricals | Junior Engineer | | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)I'll check whether the URL is typed correctly or not.

2)Clear Cache/Cookies.

3)Check Internet connectivity.

4)Try to open that website in different browsers like mozilla firefox & opera.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Swipe down from the top of the screen.

2)Touch and hold Bluetooth .

3)Tap Pair new device.
If new device is not found, check under "Available devices" or tap More.

4)Refresh.

5)Tap the name of the Bluetooth device you want to pair with your device.

6)Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Strong customer-service ethos .Sound communication skills with customer-centric approach. I loves to use my technical know-how in helping people around without using much  jargons in a "Technology made simple" process.Up-to-date knowledge of latest software/IT trends.
Proficiency in quickly solving glitches occured.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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