Subject: FW: Tech Support Candidate - Vipashyana Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 10 Nov 2020 13:23:12 +0000

Forst round with Pritish for EPOS

From: Vipashyana Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 10 November 2020 at 5:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vipashyana Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vipashyana Mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7531980141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 168, noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Software services
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Prospecta software      Solution Consultant     30th November   37000
Previous Employer 1     Aftership       Application support engineer    16 march        32000
Previous Employer 2     NTT data        System support associate        June,2019       23000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the url
2. Clear the cache
3. Try opening in other browsers
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn bluetooth on on the mobile phone
2. Turn the bluetooth speaker on
3. Search for the named bluetooth speaker
4. Connect and pair
What according to you makes you a good candidate for customer service or technical support job? 1. Good communication
2. Client handling
3. Presence of mind
4. Understanding of issue
5. Written and verbal communication skills
On a scale of 1 - 5 please rate your fluency in spoken English  5