Subject: FW: Tech Support Candidate - Jigyasu Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 10 Nov 2020 13:15:49 +0000

Don’t hire this one

From: Jigyasu Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 10 November 2020 at 6:30 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Jigyasu Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Jigyasu Mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110092) 7580921321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Ags Transact Transmission Ltd   IT Support Engineer     13 Sep 2020     23500
Previous Employer 2     Academiaguru.com        IT ENGINEER     01 oct 2016     14000
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If have this type of issue occur.then I have to solution. I just tell to do close to the browser.again open it after that I have to suggest to write down on link as http://www.ndtv.com// now it's open.if there is not open then click in advance setting and after that click as the button of this link opens as a safe site.then it's open the link.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1:: turn on mobile bluetooth on mobile phone.

Step2:: now pairing with connections and finding speaker name.

Step3 ::when speaker is turned on the bluetooth then its showing on mobile bluetooth connections.after click connect to speakers name as per showing on connections.

Step4:: now speaker connected.
What according to you makes you a good candidate for customer service or technical support job? As per customers required I can do to all technical support (as  IT Related) and services.I am make sure that I just fit for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  3