Subject: Tech Support Candidate - Jigyasu Mishra
From: Jigyasu Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 08:00:42 -0500

| | Tech Support Test

Name | Jigyasu Mishra
E-mail | [email-masked]
Phone Number | (110092) 7580921321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ags Transact Transmission Ltd | IT Support Engineer | 13 Sep 2020 | 23500
Previous Employer 2 | Academiaguru.com | IT ENGINEER | 01 oct 2016 | 14000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If have this type of issue occur.then I have to solution. I just tell to do close to the browser.again open it after that I have to suggest to write down on link as http://www.ndtv.com// now it's open.if there is not open then click in advance setting and after that click as the button of this link opens as a safe site.then it's open the link.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1:: turn on mobile bluetooth on mobile phone.

Step2:: now pairing with connections and finding speaker name.

Step3 ::when speaker is turned on the bluetooth then its showing on mobile bluetooth connections.after click connect to speakers name as per showing on connections.

Step4:: now speaker connected.

What according to you makes you a good candidate for customer service or technical support job? | As per customers required I can do to all technical support (as  IT Related) and services.I am make sure that I just fit for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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