Subject: Language Test - Anushka Deo
From: Anushka Deo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 06:49:56 -0500

| | Foreign Language Screening Test

Name | Anushka Deo    /  (91) 7992491006    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

First, I will ask why he or she planning to buy a new car.
Secondly, which specific model he or she interested to buy.
Third, who is going to drive vehicles most of the time .
Fourth question would be timeline when they are planning to buy.
Fifth question any specific colour they are looking for.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Myself Anushka Deo. I am Basically from Bihar. I am btech graduate.
I started my career in 2017 from Organisation Name Tech Mahindra. I worked there in Oyo sales process (chat and email).

After Tech Mahindra I have worked with Cogent EServices in zomato chat process  and then moved in US Staffing. My last Organisation was AVA Consulting where I was working as a US IT Recruiter .

In AVA Consulting I was dealing with direct client like- Toyota Financial Service, Fidelity National Financial, MR. Cooper,.....

What according to you is the difference between good and great customer service? | According to me the difference  between good and great customer service is helping customer with creating good relationship by making customer satisfied.
In 5 sentences please explain what makes you the right candidate for customer service job. | I have positive and friendly attitude. I am helpful in nature . I have more than 16 months customer service job experience . I am good in problem solving.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

Due to explosion of ecommerce, Consumer shopping habits have changed in few years.
Consumers no longer have to go out to go shopping.
eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop.

| |