Subject: Russian Language Test - Suman Kumar
From: Suman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 06:26:38 -0500

Foreign Language
Screening Test

Name

Suman
Kumar    /  (+91) 8437685156
/ [email-masked]

Whats your first
language

Russian

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi

Mr.

I apologize for the rude behaviour of our courier partner, we will make sure
that you never face this kind of inconvenience in future.

As I can check you have place the order on.... And its not been delivered to you
on time. I apologize for the same. I have raised the complaint from my side. So
i would request you to kindly wait for  2 days.

Thanks& Regards,

Bayshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi

Mr.

I really apologize for the inconvenience cause to y

I would like to inform you that you have selected blue colour of trouser. So as
per our policy exchange is not possible. If you want then you can return this
product and can place a new order. Also i would suggest you to read terms &
conditions for return and exchange, which is mention on our web site.

And we will listen the call recording for your previous interaction with our
executive and will do the needful.

Thanks & Regards

Bayshop Team