Subject: Fwd: Spanish Language Test - Ramaditya Gurjar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 10 Nov 2020 11:24:22 +0000

Do not hire him, poor comprehension

Sent from my iPhone

Begin forwarded message:

From: Ramaditya Gurjar <[email-masked]>
Date: 10 November 2020 at 16:28:57 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Urvika Chaudhary <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>
Subject: Spanish Language Test - Ramaditya Gurjar
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Ramaditya Gurjar    /  (+91) 9670421947    / [email-masked]
Whats your first language       Spanish
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi sir,

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements. I fully respect your decision and can only apologize for any problems your business experienced.

I’ve arranged for a reschedule of order and asked our account management team to take care of any paperwork necessary.

Should you change your mind, I’ll be here to help you any way I can.

Take care,
Babyshop Team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi sir,

Thank you for your email and for bringing this to our attention. I am sorry that you’re disappointed with product. Could you please let me know what specific issues you’ve encountered? I’d love to help where I can and pass along your suggestions to our team, but I need just a bit more information before doing so.

I understand how it can be frustrating and not have it meet your expectations, so hopefully, we can get this sorted out for you. If not, I’ll be happy to issue you a refund.

Thank you for your business,

Babyshop Team