Subject: FW: Russian Language Test - Zaid Khan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 10 Nov 2020 10:52:07 +0000

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From: Zaid Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 10 November 2020 at 3:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Russian Language Test - Zaid Khan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Zaid Khan    /  (91) 9719597685    / [email-masked]<mailto:[email-masked]>
Whats your first language       Russian
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hello Sir,

Sorry to hear that you faced difficulties with our delivery team, I"ll pass your feedback to the concerned person and regarding your order, we will try to deliver it as soon as possible.

Regards
Xyz
Baby Shop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Sir,

Sorry for the inconvenience caused by our support team, you don't need to drag this into the Ministry of consumer affairs as we will pass the feedback to the concerned person and we will make sure that strict action should be taken, Regarding your order we will send you the exact color which you ordered from us.

Thanks for shopping with us.

Regards
XYZ
Baby Shop