Subject: FW: Language Test - Dharmendra Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 10 Nov 2020 09:59:05 +0000

Mostly copied but can be considered for landmark

From: Dharmendra Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 10 November 2020 at 12:42 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Language Test - Dharmendra Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Dharmendra Kumar    /  (+91) 9625398139    / [email-masked]<mailto:[email-masked]>
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?  1.Are you buying a car today?
2.Are you going to finance?
3.Do you have good credit?
4.How much can you afford to pay a month?
5.Do you have a co-signer?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words  Hi I'm Dharmendra Kumar and I'm from Shikohabad and currently I'm living in Noida sector 22 Uttar Pradesh and I have done my 12th from UP board. And in graduation I have completed my B.A from "Agra university".

And if I'm talking about my experience so I'm having 1 year experience with the yatra.com at cogent e services PVT LTD.
What according to you is the difference between good and great customer service?        Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
In 5 sentences please explain what makes you the right candidate for customer service job.      1.Communication

2.Problem solving

3.Good listening skills

4.Time management

5.Computer skills

It is hard to say this but studies show that face to face customer service is 90% salesman's appearance and 10% the content of his message.

On the telephone it is definitely charisma, confidence and the ability to articulate that the product is vital for your customers purchase and use.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers Online shoppers around the world have become more concerned about their privacy and data protection while shopping online. With large scale data breaches from companies such as Facebook, shoppers now expect a safe and secure shopping experience. Recent studies find that only 13% of U.S. consumers trust online retailers with their data, and 84% may not shop with a retailer that has experienced a data breach.