Subject: Dutch Language Test - Vungsawmkim Kim
From: Vungsawmkim Kim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 10 Nov 2020 01:30:37 -0500

| | Foreign Language Screening Test

Name | Vungsawmkim Kim    /  (0) 7005924749    / [email-masked]
Whats your first language | Dutch
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello Good morning ma'am thank you for writing us an email regarding your issues about the stuffs that you have bought.  I am really sorry about the inconvenience that you've face.Please give a minute i will confirm about the whereabouts for your shiipment and will get back to you as soon as possible. And i assure i will help you through...Thank you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Good morning ma'am, thank you for your feedback. I am extremely sorry about the wrongly delivered item i will delivered your message to my higher authority and try to exchange the trousers as possible.  I apologize on behalf of my staff members due to their rude behavior and i promise that this kind of behavior will not be use again towards any one again. I will contact you shortly and help you in clearing all your doubts away. Thank you for shopping with us.

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